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Star Roofs Customer Privacy notice

This privacy notice tells you what to expect us to do with your personal information.​

 

  • Contact details

  • What information we collect, use, and why

  • Cookies we use on our website

  • Lawful bases and data protection rights

  • Where we get personal information from

  • How long we keep information

  • Who we share information with

  • Sharing information outside the UK

  • How to complain

 

Contact details

 

Post
40 Upton Road, Poole, Dorset, BH17 7AH, UK


Telephone
01202 670351


Email
info@star-roofs-conservatories.co.uk


What information we collect, use, and why


We collect or use the following information to provide services and goods, including delivery:

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  • Names and contact details

  • Website user information (including user journeys and cookie tracking)

 

We collect or use the following information for service updates or marketing purposes:

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  • Names and contact details

  • Addresses

  • Marketing preferences

  • Location data

  • IP addresses

  • Website and app user journey information

  • Records of consent, where appropriate

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Usage of our website

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We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; email address; computer and connection information. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, communications); comments, and other feedback.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


We collect such Non-personal and Personal Information for the following purposes:


1.    To provide and operate the Services;
2.    To provide our Users with ongoing customer assistance and technical support;
3.    To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;
4.    To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 
5.    To comply with any applicable laws and regulations.

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We use the following cookies on our website:

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Cookie Name / Purpose / Duration / Cookie Type

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  • XSRF-TOKEN / Cookie for fraud detection of calls / Session / Essential

  • hsSecurity / Cookie for Hive (legacy)/ Session / Essential

  • svSession / Session cookie for identification / 6 months / Essential

  • SSR-caching / Performance cookie for rendering / 24 hours / Essential

  • TS* / Cookies for attack detection / Session / Essential

  • bSession / Used for system effectiveness measurement / 24 hours / Essential

  • fedops.logger.sessionId / Tracking session errors and issues (resilience) / 12 months / Essential

  • _wixAB3|* / Cookie for site experiments / 6 months / Essential

  • server-session-bind / Cookie for API protection / Session / Essential

  • client-session-bind / Cookie for API protection / Session / Essential

  • _ga_<wpid> / Google Analytics 360 / 2 years / Essential

  • _ga / Analytics / 2 years / Essential

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The following links explain how to access cookie settings in various browsers:​

 

 

To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout

 
Lawful bases and data protection rights


Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.


Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:​

 

 

If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.


Our lawful bases for the collection and use of your data


Our lawful bases for collecting or using personal information to provide services and goods are:​

 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

 

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

 

Where we get personal information from

 

  • Directly from you

 

How long we keep information


We store your information as follows:

 

  • Website tracking data: as per the cookie schedule, above.

  • Contact information: up to 3 years

  • Account information: up to 7 years as per statutory accounting regulations.


Who we share information with


Data processors


Wix.com
This data processor does the following activities for us:

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.


Sharing information outside the UK


Where necessary, we will transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place.


For further information or to obtain a copy of the appropriate safeguard for any of the transfers below, please contact us using the contact information provided above.


Organisation name: Wix.com Ltd
Category of recipient: Data storage provider
Country the personal information is sent to: United States of America; Ireland
How the transfer complies with UK data protection law:

The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)


Organisation name: Google
Category of recipient: Data processor
Country the personal information is sent to: United States of America
How the transfer complies with UK data protection law:

The country or sector has been assessed as providing adequate protection to data subjects (also known as Adequacy Regulations or UK data bridge)


How to complain


If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.


If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.


The ICO’s address:           
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF


Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint

 

Last updated June 2025.

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